SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://y2k-outfits.com/policies/terms-of-service
Please carefully review our Shipping & Delivery Policy when purchasing our products.This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer 2 different shipping options. A Free Shipping option and also a Premium Delivery that cost 5.50$ and it will ensure each customer from Lost/Defect/Broken item(s).
Free Shipping
We offer free shipping on all orders.
DO YOU DELIVER INTERNATIONALLY?
No, for the moment we only ship to the countries below:
North America: United States, Canada
Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal ,Romania Spain, Sweden, Switzerland, Turkey, United Kingdom
Asia: Japan, South Korea, Hong Kong
Oceania: Australia, New Zealand
The Free shipping option is only valid for these countries. For information about customs process:
- Support Email: info@y2k-outfits.com
- Support Phone Number: +44 7362033368
- Online contact form: https://y2k-outfits.com/pages/contact-us
- Our Instagram: y2koutfits_
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
QUESTIONS ABOUT REFUNDS?
If you have questions about refunds, please review our Refund Policy: https://y2k-outfits.com/policies/refund-policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Support Email: info@y2k-outfits.com
- Support Phone Number: +44 7362033368
- Online contact form: https://y2k-outfits.com/pages/contact-us
- Our Instagram: y2koutfits_
COVID-19 INFORMATION
Because of the current situation due to the COVID-19, the shipping delay may be impacted (less flights and also less workers). However, our orders will be shipped as soon as possible to satisfy our customers. Due to the ongoing Covid-19 crisis some delays can be expected.
This may include delays in customs clearance, tracking updates and delivery itself. We would advise that you remain patient during this period as we can assure you that your order will be with you as soon as it can be.